I really like the idea of "Slamming the boards", it seems fun, but I'm not sure how you could use specifically for an individual library. However in general I think it is a good idea, a good way to promote library reference services, and anything that improves the quality of answers being provided on the online answer boards is great.
I also think that it is a good way for librarians to practice reference skills, particuarly those not directly involved in a reference librarian role or in areas where the volume and range of reference enquiries is not great. It is a good way to keep up the skills.
Customers rating and reviewing items in the collection or services is a way to provide feedback on what they like an dislike, but also to help other customers to find things they might be interested in. It always seems like a good idea to get feedback but the way the benefits stack up versus the resources to run it - because any system of rate or review needs someone to evaluate responses plus screen if they go public - needs much consideration.
Hmm, sounding negative again but I think I just need to think through it a bit more.
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